Shipping

Shipping costs are based on the weight of your order and ship-to location. We have a range of different options available to ship both within Australia and around the world.

* Free shipping within Australia Only, when applicable.

Any applicable freight will calculate in checkout

** Conditions apply:

See our Oversize / Regional shipping chart for more information on oversize and bulky shipping: https://degrandi.com.au/pages/oversize-and-regional-shipping

Excludes selected; bicycles & accessories, fitness equipment & accessories, netball & basketball systems and oversized & other bulky sporting items.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are not completely satisfied with your purchase, please return your item(s) to us within 30 days of the original shipment date. We will gladly issue a credit or refund* as long as the item(s) have not been used, washed, damaged, and are in the same condition as when you received them. Shipping and handling is not refundable.

Size and colour exchanges are possible where stock is available.

Except where covered by Australian consumer law, exchanges and returns on swimwear and underwear is not allowable.

Return Instructions:

1) On the invoice, circle the item(s) you are returning.

2) Indicate the reason you are returning the item (s). Write to the right of item description.

3) Indicate whether you would like a refund or store credit*

4) Do not send returns C.O.D. They will not be accepted!

*Only items returned within 14 days of their original shipment date will be eligible for cash refund and items returned within 30 days will be issued store credit.

There are certain situations where only partial refunds are granted, or restocking fee may apply

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.